Enjoy FREE delivery on orders over Rs 7500. Shop the best imported grocery items at Ceylon-Glee Sri Lanka

Delivery Terms

Delivery Terms for Ceylonglee.com


At Ceylonglee.com, we strive to deliver your groceries fresh, on time, and in perfect condition. Below are the terms governing our delivery services to ensure a seamless experience.

1. Delivery Areas

  • Coverage: We currently deliver to urban and suburban areas across down south. Check if your location is covered by visiting our Service Areas page.
  • Remote Locations: Deliveries to rural or remote regions may incur additional fees or extended timelines. Contact our team before ordering.

2. Delivery Fees & Minimum Orders

  • Free Delivery: Enjoy free delivery on orders over LKR 7,500.
  • Standard Fee: Orders below LKR 5,000 incur a delivery charge of LKR 300 (urban) or LKR 500+ (remote areas).
  • Express Delivery: For urgent orders, pay an extra LKR 800 for same-day delivery (cut-off time: 12:00 PM).

3. Delivery Timelines

  • Processing Time: Orders are processed within 2–4 hours of placement.
  • Standard Delivery:
    • Weligama & Major Cities: 1–2 business days.
    • Suburban Areas: 2–3 business days.
    • Remote Regions: 3–5 business days.
  • Same-Day Delivery: Available for orders placed before 12:00 PM (subject to product availability).

4. Order Tracking

  • Real-Time Updates: Track your order via SMS or email with a live tracking link.
  • Delivery Alerts: Receive notifications about dispatch, en-route status, and delivery completion.

5. Delivery Process

  • Scheduled Slots: Choose a preferred 4-hour delivery window during checkout.
  • Contactless Delivery: Opt for “Leave at Door” in your order notes.
  • Proof of Delivery: Sign a digital receipt to confirm receipt.

6. Handling Perishable Goods

  • Temperature Control: Perishables (e.g., dairy, meat, produce) are packed in insulated, eco-friendly coolers with ice packs.
  • Immediate Inspection: Check perishables upon delivery. Report spoilage or damage within 24 hours for replacements/refunds.

7. Failed Deliveries

  • Attempts: We attempt delivery twice. After two failures, the order is returned to our warehouse.
  • Storage: Returned perishables are discarded for safety. Non-perishables are held for 3 days before issuing a refund (minus delivery fees).
  • Redelivery: Reschedule within 24 hours or pay a redelivery fee (LKR 300-800).

8. Order Changes & Cancellations

  • Modifications: Edit or cancel orders up to 1 hour after placement via your account dashboard.
  • Post-Processing Changes: Once dispatched, changes/cancellations are not permitted.

9. Damaged or Incorrect Orders

  • Report Immediately: Notify us within 2 hours of delivery for damaged, missing, or incorrect items. Provide photos as proof.
  • Resolution:
    • Free Replacement: For errors on our end (delivered within 24 hours).
    • Refund: Issued if replacement is unavailable.

10. Public Holidays & Delays

  • Holiday Schedule: No deliveries on Sri Lankan public holidays (e.g., Sinhala & Tamil New Year, Eid, Christmas).
  • Weather Delays: Updates on delays due to extreme weather (e.g., monsoons) will be shared via SMS/email.

11. Contact Us

For delivery-related queries:

  • Email: delivery@ceylonglee.com (Subject: “Delivery Inquiry – Order #XYZ”)
  • Phone: +94-XXX-XXXXXX (8:00 AM – 8:00 PM, daily)
  • WhatsApp: +94-XXX-XXXXXX

Important Notes:

  • Always inspect groceries before accepting delivery.
  • Delivery fees are non-refundable unless the error is on our end.
  • Promotional discounts do not apply to delivery charges.

Last Updated: February 13, 2025

Thank you for choosing Ceylonglee.com! We’re committed to bringing freshness and convenience to your doorstep.