Payment & Pricing

Payment & Pricing Terms for Ceylonglee.com

At Ceylonglee.com, we offer flexible and secure payment options to make your online grocery shopping convenient and trustworthy. Below are our payment methods, pricing policies, and related terms.

1. Accepted Payment Methods

1.1 Cash on Delivery (COD)

• Availability: COD is available for all orders within Sri Lanka.
• Process:
  • Pay in cash (LKR) upon receiving your order.
  • Ensure exact change is available; delivery personnel may not carry excess cash.
• Limits:
  • Maximum COD order value: LKR 25,000 per transaction.
  • For higher amounts, prepayment via bank transfer is required.
• COD Fee: A service fee of LKR 200 applies to COD orders.

1.2 Bank Transfer

• Process:
  1. Select “Bank Transfer” at checkout.
  2. Transfer the order total to our account:
     • Bank: [Bank Name]
     • Account Name: Ceylonglee Pvt Ltd
     • Account Number: XXXX-XXXX-XXXX-XXXX
     • Branch: [Branch Name]
  3. Email the payment receipt to payments@ceylonglee.com with your order number.
• Confirmation: Orders are processed once payment is verified (1–3 business hours).

1.3 Other Payment Options

• Credit/Debit Cards: Securely pay via Visa, Mastercard, or Amex.
• Digital Wallets: Coming soon!

2. Pricing Policy

2.1 Transparent Pricing

• All product prices include applicable taxes (e.g., GST).
• Discounts and promotions are applied automatically at checkout.

2.2 Delivery Fees

• Free Delivery: Orders above LKR 5,000 qualify for free delivery.
• Standard Fee: LKR 300 (urban) / LKR 500+ (remote areas) for orders below LKR 5,000.
• Express Delivery: Additional LKR 800 for same-day service.

2.3 Price Adjustments

• Prices may change due to market fluctuations. Orders are billed at the rate shown during checkout.
• Promotional discounts cannot be combined unless stated otherwise.

3. Payment Security

• Encryption: Card payments are processed through PCI-DSS compliant gateways.
• Data Protection: We never store your card/bank details.

4. Refunds & Payment Issues

• COD Refunds:
  • Refunds for returned COD orders are issued as store credit or via bank transfer (3–7 business days).
• Bank Transfer Refunds:
  • Processed to the original bank account within 5–7 business days.
• Failed Transactions:
  • Contact payments@ceylonglee.com immediately for unresolved payments or double charges.

5. Order Cancellations

• Pre-Payment Orders: Cancel anytime before dispatch for a full refund.
• COD Orders: Cancel via email or phone at least 2 hours before delivery.

6. Contact Us

For payment-related queries:

• Email: payments@ceylonglee.com (Subject: “Payment Issue – Order #XYZ”)
• Phone: +94-XXX-XXXXXX (8:00 AM – 6:00 PM, daily)
• Live Chat: Available on our website.

Important Notes:

• Keep payment receipts until your order is delivered.
• Bank transfers must include the order number as the payment reference.
• Fraudulent transactions will be reported to local authorities.

Last Updated: February 13, 2025

Thank you for choosing Ceylonglee.com! We ensure every transaction is secure, fair, and hassle-free.