Privacy Policy for Ceylonglee.com
Last Updated: February 13, 2025
At Ceylonglee.com (“we,” “us,” or “our”), your privacy is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use Ceylonglee.com (“the Site”). By accessing the Site, you agree to the terms of this policy.
1. Information We Collect
1.1 Information You Provide
- Account Registration: Name, email address, phone number, and delivery address.
- Orders: Payment details (e.g., card number for pre-paid orders), delivery preferences, and transaction history.
- Communications: Feedback, reviews, or queries submitted via email, chat, or forms.
1.2 Automatically Collected Information
- Device & Usage Data: IP address, browser type, device ID, pages visited, and timestamps.
- Cookies: We use cookies to enhance user experience, track cart items, and analyze site traffic. Learn more in our Cookie Policy.
1.3 Third-Party Sources
- Payment Processors: Transaction status and billing details (we do not store card numbers).
- Social Media: If you link social accounts (e.g., Facebook, Google), we may receive profile information.
2. How We Use Your Information
- Order Fulfillment: Process payments, arrange deliveries, and send order confirmations.
- Account Management: Verify identity, manage preferences, and provide customer support.
- Improvements: Analyze usage patterns to enhance site functionality and product offerings.
- Marketing: Send promotional emails (with your consent). You can opt out anytime.
- Legal Compliance: Prevent fraud, resolve disputes, and comply with Sri Lankan laws.
3. How We Share Information
3.1 With Service Providers
- Delivery Partners: Share names, addresses, and phone numbers to fulfill orders.
- Payment Processors: Transact securely with banks or payment gateways.
- Analytics Tools: Google Analytics to monitor site performance (data anonymized).
3.2 Legal Obligations
We may disclose information to:
- Comply with court orders, government requests, or legal processes.
- Protect our rights, property, or safety, or that of others.
3.3 Business Transfers
In mergers, acquisitions, or asset sales, customer data may be transferred as a business asset.
4. Data Retention
- Active Accounts: Retain data until you delete your account or request erasure.
- Inactive Accounts: Data is archived after 3 years of inactivity.
- Legal Requirements: Retain records (e.g., transactions) as mandated by Sri Lankan law.
5. Your Rights
- Access & Correction: Review or update your account details via the “My Profile” page.
- Deletion: Request account deletion by emailing privacy@ceylonglee.com.
- Opt-Out: Unsubscribe from marketing emails via the “Unsubscribe” link in each email.
- Data Portability: Request a copy of your data in a machine-readable format.
6. Security Measures
- Encryption: SSL/TLS encryption for data transmission.
- Access Controls: Restricted employee access to sensitive data.
- Audits: Regular security assessments to safeguard against breaches.
7. Children’s Privacy
The Site is not intended for users under 13. We do not knowingly collect data from minors.
8. International Transfers
Data is stored on servers in Sri Lanka. By using the Site, you consent to this transfer.
9. Third-Party Links
We are not responsible for the privacy practices of external sites linked on Ceylonglee.com.
10. Updates to This Policy
We may revise this policy periodically. Changes take effect upon posting. Check the “Last Updated” date at the top.
11. Contact Us
For privacy concerns or data requests:
- Email: dpo@ceylonglee.com (Data Protection Officer)
- Phone: +94-XXX-XXXXXX (9:00 AM – 5:00 PM, weekdays)
- Postal Address:
Ceylonglee
[Insert Registered Office Address]
Colombo, Sri Lanka
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Adjust cookie settings via your browser or our Cookie Policy.
© 2025 Ceylonglee Pvt Ltd. All rights reserved.
Thank you for trusting us with your data. We are committed to transparency and accountability.
