Returns & Exchanges Policy for Ceylonglee.com
At Ceylonglee.com, we prioritize your satisfaction. Below are the guidelines for returns and exchanges to ensure a seamless experience with your online grocery purchases.
1. Eligibility for Returns & Exchanges
- Timeframe: Most items can be returned or exchanged within 7 days of delivery. For perishable goods, please report issues within 24 hours of receipt.
- Condition: Items must be unopened, in original packaging, and undamaged. Perishables (e.g., dairy, fresh produce) must show visible defects (e.g., spoilage, leaks) to qualify.
- Non-Returnable Items:
- Perishable goods past the 24-hour reporting window.
- Opened or partially consumed products (for hygiene reasons).
- Customized or personalized items.
2. Defective or Incorrect Items
- Immediate Action: Notify us within 24 hours of delivery for damaged, spoiled, or incorrect items. Provide photos/videos as proof.
- Resolution:
- Free Replacement: For defective items, we’ll dispatch a replacement at no cost (subject to stock availability).
- Refund: If replacement is unavailable, a full refund will be issued.
3. How to Initiate a Return/Exchange
- Contact Support: Email info@ceylonglee.com or call +94-776311661 with your order number and issue details.
- Return Authorization: Await a prepaid return label (for eligible cases) or instructions for in-person drop-off.
- Ship or Drop Off: Securely package the item and return it using the provided label or a trusted courier. For perishables, follow specific instructions from our team.
4. Refund Process
- Timeline: Refunds are processed within 3–5 business days after inspection. Credit/debit card refunds may take 7–14 days to reflect, depending on your bank.
- Method: Refunds are issued to the original payment method. For cash-on-delivery orders, store credit or bank transfers are provided.
- Partial Refunds: Apply if only part of the order is returned or if items show tampering.
5. Exchanges
- Stock Availability: Exchanges depend on inventory. If the desired item is unavailable, we’ll offer a substitute of equal value or a refund.
- No Additional Cost: Exchanges due to errors on our end (e.g., wrong item shipped) incur no extra fees. For size/quantity changes, price differences apply.
6. Return Shipping Costs
- Covered by Ceylonglee: For defective/incorrect items, we provide a prepaid return label.
- Customer Responsibility: Returns for change of mind or non-defective items require the customer to cover shipping fees.
Contact Us
For urgent issues (e.g., spoiled goods), contact us immediately:
- Email: info@ceylonglee.com
- Phone: +94-776311661 (8:00 AM – 6:00 PM, daily)
- WhatsApp: +94-776311661
Note: Policies may vary for third-party sellers. Always check product-specific return terms before purchasing 7.
Thank you for trusting Ceylonglee.com! We’re committed to ensuring your grocery shopping is hassle-free.
Last Updated: February 13, 2025
