Returns & Exchanges Payment Terms for Ceylonglee.com
At Ceylonglee.com, we ensure transparency in all financial transactions related to returns and exchanges. Below are the payment terms governing refunds, replacements, and associated costs.
1. Refund Methods
- Original Payment Method: Refunds are typically issued to the payment method used during purchase (e.g., credit/debit cards, digital wallets).
- Store Credit: For cash-on-delivery (COD) orders, refunds will be provided as store credit unless a bank transfer is explicitly requested.
- Bank Transfers: If requested, COD refunds can be processed via bank transfer (processing time: 3–7 business days).
2. Refund Processing Timelines
- Standard Processing: Refunds are initiated within 3–5 business days after we receive and inspect the returned item(s).
- Payment Gateway Delays: Credit/debit card refunds may take 7–14 business days to reflect in your account, depending on your bank.
- Store Credit: Issued immediately upon approval and can be used for future purchases.
3. Return Shipping Costs
- Covered by Ceylonglee:
- Defective, damaged, or incorrect items.
- Perishable goods with verified quality issues (e.g., spoilage).
A prepaid return label will be provided.
- Customer Responsibility:
- Returns due to change of mind or non-defective items.
- Shipping fees for non-qualifying returns (e.g., opened products).
4. Partial Refunds
Partial refunds may apply in the following cases:
- Only part of the order is returned.
- Items show signs of tampering, misuse, or incomplete packaging.
- Perishables returned after the 24-hour window but within 7 days (subject to inspection).
Refunds are calculated based on the returned item’s value minus any applicable fees.
5. Non-Refundable Charges
- Delivery Fees: Non-refundable unless the return is due to an error on our end (e.g., wrong item shipped).
- Customized Items: Personalized or made-to-order products cannot be refunded.
- Third-Party Services: Fees for gift wrapping or special packaging are non-refundable.
6. Exchange Payment Terms
- Price Differences:
- If the new item costs more, you’ll pay the difference.
- If the new item costs less, the balance will be refunded.
- No-Cost Exchanges: Free replacements for errors on our end (e.g., incorrect/damaged items).
- Stock Availability: Exchanges depend on inventory. If unavailable, a refund or substitute will be offered.
7. Third-Party Seller Items
- Payment terms for returns/exchanges may vary for products sold by third-party vendors.
- Review the seller’s policy on the product page before purchasing.
8. Disputes & Escalations
- For unresolved issues, contact our support team to escalate.
- Refunds may be withheld until disputes (e.g., fraud claims) are fully investigated.
Contact Us
For questions about refunds or payment terms:
- Email: payments@ceylonglee.com (Subject: “Refund Inquiry – Order #XYZ”)
- Phone: +94-XXX-XXXXXX (8:00 AM – 6:00 PM, daily)
- Live Chat: Available on our website.
Important Notes:
- Retain proof of return (e.g., tracking number, receipt) until the refund is processed.
- Refunds exclude promotional discounts unless required by law.
- Inspect groceries upon delivery to expedite issue resolution.
Last Updated: February 13, 2025
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